Frequently Asked Questions

Everything you need to know about UGREEN products and services.

What is the standard shipping time for orders?

Orders typically process within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.

Do UGREEN products come with a warranty?

Yes, all UGREEN products are covered by a 12-month limited warranty against manufacturing defects. You can extend this to 24 months by registering your product on our official website.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.

Are UGREEN charging cables MFi certified?

Yes, our Lightning cables are MFi certified by Apple to ensure 100% compatibility and safety for all iOS devices.

How can I track my package?

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping region.